The most frequent car hire questions, asked by the customers of the Prague car hire agency Royal Rent A Car.
Ask your questions about the conditions of the car rental, rent a car terms, the prices of car rental, hardware arendovuemogo vehicle delivery and return of the vehicle, obligations of the parties, the insurance, additional services and fees, expiry of the lease, etc. firstname.lastname@example.org
HOW MUCH DOES IT COST TO RENT A CAR?
The car rental price depends on quantity of rental days, the chosen vehicle model, the chosen mileage - unlimited or discounted limited, on additional valid discounts, additional services and accessories ordered with your car rental. You may check the rental price yourself HERE
WHO CAN HIRE A CAR?
A person of 21 y. o. or older, with 2 years of driving experience, can hire a car. To hire a car the Customer presents ID card or passport, a valid driver's license for this type of vehicle and a personal credit card (VISA, AMERICAN EXPRESS, MASTER CARD, JCB, DINER'S CLUB).
WHAT IS INCLUDED AND WHAT IS NOT INCLUDED INTO THE CAR HIRE PRICE?
24 hour car hire, the basic insurance (third part liability and collision insurance without the Collision Damage Waiver for the damage caused by own fault 10000 CZK+10%), highway toll for the Czech Republic roads, the Green Card insurance, valid in Europe, winter tires (in the winter period), the 24 hour technical assistance, 1 hour of free delay from the time marked in the Car Rental Contract, the car delivery within Prague (your hotel, Prague airport, etc.), the assistance of our Tourist Coordinator Desk, road maps and atlases, all possible taxes (including sales tax 19%) and fees. Prices do not include:
charges for additional car rental services and rented accessories, possible discounts. Petrol and windscreen cleaning liquid are excluded.
WHAT IS MY HIRED CAR EQUIPED WITH?
The hired car is equipped with a spare tire and a kit of tools, a warning triangle, a first aid kit, a safty vest, a lights-set, a highway prepaid coupon, a small road atlas of the Czech Republic.
WHAT KIND OF INSURANCE IS INCLUDED INTO THE CAR HIRE CONTRACT?
Into the car hire price the basic insurance is included: Third Party Liability, Collision Damage Waiver (with excess for the damage caused by own fault), Theft Waiver (with excess). The MAXIMUM deductible amount depends on the model of hired car (Economy cars:12000 CZK (approx. 400 EUR); Budget cars:15000 CZK (approx. 500 EUR); Full-size cars: 18000-22000 CZK (approx. 600-750 EUR); Minivans: 22000 CZK(approx. 750 EUR); Luxary: 50000 CZK(approx. 2000 EUR).
CAN I REDUCE MY RESPONSIBILITY OR TO COVER THE COLLISION DAMAGE WAIVER COMPLITELY?
It is possible to buy an additional insurance - Collision Damage Waiver Plus - Theft Protection Waiver - and low the Collision Damage Waiver for the damage caused by own fault twice from basic deductible amount to: Budget cars:7500 CZK (approx. 250 EUR); Full-size cars: 9000-11000 CZK (approx. 300-375 EUR); Minivans: 11000 CZK (approx. 375 EUR) for 178 CZK = app. 7 EUR / 1 day. You may buy the full insurance - Collision Damage Waiver Full - Theft Protection Full - without Collision Damage Waiver excess for the damage caused by own fault for 595 CZK = app. 23 EUR / 1 day.
WHAT IS BETTER FOR ME: LIMITED OR UNLIMITED CAR HIRE MILEAGE?
It depends on the mileage you plan to cover. The rental prices with the Limited mileage include 200 km per 24 hour rental. If your mileage is more than the total rental limit, you will pay 3 CZK (0.10 Euro)/extra km. Unlimited mileage means you may cover as many km as you need.
IS IT POSSIBLE TO ADD ADDITIONAL DRIVERS INTO THE CAR HIRE CONTRACT?
Yes. You may have as many drivers as you need. For the whole rental period you pay only 238 CZK=app. 9.5 EUR / each additional driver, added to the car rental Contract. If a person, who rents the car and signs the car rental contract, does not drive, the 1st additional driver is added free of charge.
HOW AND WHEN SHALL I PAY FOR THE CAR HIRE?
The car rental agency Royal Rent a Car accepts personal banking cards (VISA, AMEX, EC/MC, DC, JSB) or cash ( Czech Crowns, Euro or American dollars). You pay for the car rental at the beginning of your car rental period when you pick the rented car up. At the end you may pay possible additional charges, for example, later ordered additional services or accessories, additional rental days, fuel difference, etc.
MAY I DROP OFF MY HIRED VEHICLE LATER THAN IT IS MARKED IN THE CAR RENTAL CONTRACT?
According to the Car Rental Agreement you have 1 HOUR of free delay from the time, marked in the car rental contract. The price of 2 next hours of delay is 200 CZK / each started hour. If you keep the hired car longer then 3 hours from the time, marked in the car rental contract, you will pay for one more rental day. In case you plan to prolong your Car Rental Agreement just inform our team in advance by telephone, by fax, @mail or SMS message. All necessary contacts will be supplied in the car hire contract.
IS IT POSSIBLE TO DRIVE WITH A VEHICLE, HIRED FROM PRAGUE ROYAL RENT A CAR AGENCY, OUTSIDE THE CZECH REPUBLIC?
Yes. In the document package you will find the Green Card Insurance Coupon. It lets you cross any border in Europe. There are no extra charges for driving abroad with our cars. Technical assistance abroad is included into the car hire price.
IS IT POSSIBLE TO DROP OFF THE HIRED CAR OUTSIDE THE MAIN PRAGUE RENTAL STATION ROYAL RENT A CAR AGENCY STATION, FOR INSTANCE, AT THE PRAGUE AIRPORT, AT MY HOTEL, IN OTHER TOWNS OF THE CZECH REPUBLIC OR ABROAD?
Our managers can deliver your hired car to any place in Prague for free (Prague airport, Prague hotel, Prague Train station, etc.) To drop the rented car outside our main car rental station off, there is an extra charge 535 CZK. The car delivery and drop off outside Prague or abroad is charged according to the valid ROYAL RENT A CAR TARIFFS
WHAT TO DO IN CASE MY HIRED CAR BREAKS DOWN OUTSIDE PRAGUE OR ABROAD?
You should inform a Royal Rent a Car operating manager and follow the instructions. All necessary contacts will be supplied in the car hire contract. In the Car Rental Contract you will find the Technical Assistance telephone contacts. It lets you get the technical assistance in any country of Europe 24 hour a day. The technical assistance team speaks English. In case of a serious breakdown, the broken vehicle will be changed to another one.
TECHNICAL PROBLEMS STEPS:
* Call our contact phone numbers (1st page)
* If necessary call Technical Assistance (1st page)
* In case you pay a bill for the car repair, always inquire for the Invoice, where the service name, service address, services date, provided services or supplied spare parts, amount paid, currency are clearly indicated. The old/broken part is to be presented to ROYAL RENT A CAR staff for your expenses refund.
What to do if I have a traffic accident?
In case of a road accident it is necessary to inform the manager of the agency and to follow the given instructions,IT IS COMPULSORY to notify the local police (free-of-charge phone of police of the Czech Republic - 156, 158; SOS phone across the Europe where employees speak not only local, but also foreign languages - 112). You will find the form of the REPORT OF ROAD ACCIDENT which is to be filled and signed by both parties - participants of road accident. When signing the report (especially in case of fault of the third party) attentively check the presence of the following informationt: a name and a surname of the third party, plate number of the vehicle, the name of the insurance company and number of an insurance coupon, presence of the scheme-description of road accident where fault of this person proves to be true. Do not forget to take telephone contact on a guilty person, on witnesses of the road accident and on the employee of police who was present on a place of road accident. It is necessary for 100 % of a covering of expenses on repair of the rented car.
ROAD ACCIDENT STEPS:
* Put the accident road triangle 20-25 m from the place of accident
* Call our contact phone numbers (1st page)
* According to the situation, call police (in CR 158), first aid (in CR 155) or firemen (in CR 150).
* Check the details of a person who caused an accident and write them down: name, country, plate number of the vehicle, insurance company, number of insurance coupon. Put down the names and contact details of the witnesses.
* Always wait for police, carefully read the Police report. Put your notes on the report, if you are not agreed or you do not understand, before signing.
* If necessary call Technical Insurance Assistance (1st page)
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